Chief Minister Mr Mahmood Khan

Throughout the evolution of our system, facilitating our citizens has always been the core mandate of our government where needs and concerns of the citizens have been given utmost priority regardless of the socio-economic conditions that have prevailed.  Supporting the same vision, we believe in facilitating our citizens by considering their valuable participation through consultation and involvement by giving weight to their suggestions.

To serve this purpose, the government of Khyber Pakhtunkhwa wants to provide the citizens of Khyber Pakhtunkhwa with an opportunity to seamlessly communicate with all government entities and have their issues resolved on priority basis. With this, we hope to enable the establishment of a culture of quantified performance management where various government entities can be held accountable for their mandated roles and responsibilities. To solve this problem, we have established this cell that will put forward recommendations of the citizens in order to assure public facilitation.

Therefore, we encourage you to register complaints against any employee in the departments under our control; we will act if the complaints are genuine, not biased, and correct. May Allah Help us to achieve the confidence of the people and deliver according to the expectations of the people of Khyber Pakhtunkhwa.