dept

Chief Minister Mr Mahmood Khan

Throughout the evolution of our system, facilitating our citizens has always been the core mandate of our government where needs and concerns of the citizens have been given utmost priority regardless of the socio-economic conditions that have prevailed. Supporting the same vision, we believe in facilitating our citizens by considering their valuable participation through consultation and involvement by giving weight to their suggestions.

To serve this purpose, the government of Khyber Pakhtunkhwa wants to provide the citizens of Khyber Pakhtunkhwa with an opportunity to seamlessly communicate with all government entities and have their issues resolved on priority basis. With this, we hope to enable the establishment of a culture of quantified performance management where various government entities can be held accountable for their mandated roles and responsibilities. To solve this problem, we have established this cell that will put forward recommendations of the citizens in order to assure public facilitation.

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Chief Secretery Mr. Dr. Kazim Niaz

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In a world where the digital revolution has impacted every aspect of peoples' lives, citizen welfare has become an integral part of public policy. Therefore, it has become extremely important that institutions run more efficiently, effectively, and transparently with improved governance mechanisms. This entails that the public should have access to information and public offices, they have an active voice in decision making and they have a sense of ownership and inclusiveness in public affairs. This encompasses international best practices ranging from performance and accountability of all tiers of administrations to service delivery, open government, and full public participation at different levels of administrative affairs. This strategy is a living document and an attempt to align efforts towards a transparent, accountable, and performance-oriented public sector that meets the expectations of the people.

As we embark on this journey, I urge all public functionaries to ensure its implementation in letter & spirit and hope all public representatives & stakeholders including the general public will provide their valuable feedback and insight.

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About KhyberPakhutnkhwa

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Khyber Pakhtunkhwa is the land of hospitality, mesmerizing landscapes, comprehensive culture, astonishing history, legendry conquerors and a hub of tourism. The province is located in the northwestern region of the country. The total area of the province is 101,741 km². The Population of the province is 35 million with 52% males and 48% females, comprising of 11.9% of Pakistan's total population. The literacy rate of the province is 53%. It is the third literate province of the country. The youth of the province is complemented with extensive vision and innovative ideas to transform the province. The government is empowering them with employable skills to unleash their potential. About 50% of the Khyber Pakhtunkhwa’s population is young. It is evident by statistics that the province, comprising of majority of youth, has extensive potential to contribute to a prosperous country. The province is enriched with fascinating history and archeology. It is an appealing destination for adventures, archaeologists and explorers. The province is well known for its ancient roots. There are number of archaeological sites. The climate ranges from extreme conditions throughout the province. The northern region experiences extremely cold and snowy winters, with heavy rainfall and pleasant summers, whereas the southern parts of KP experience fairly less severe winters, moderate rainfall and hotter summer. Khyber Pakhtunkhwa plays a vital role in portaging a positive impact at the international level. Its exotic beauty of northern areas captivates the tourist’s interest around the globe. Lust green valleys and ice-packed mountains of the province give a competitive edge to other provinces in terms of tourism. Tourists destinations with alluring natural beauty are also playing significant role in proving employment to unskilled people in most remote locations. Khyber Pakhtunkhwa has the third-largest provincial economy in Pakistan. The province contributes 10% of Pakistan’s GDP and 20% in mining output. The province dominates the economy in forestry and agriculture by generating heavy revenue. Khyber Pakhtunkhwa is also known for its exceptional and tempting cuisines. The traditional techniques are retained over generations which makes them exclusive.

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Designation	Contact / Extension	Email Address
Secretary	091-123456 / 02	dept@kp.gov.pk
Section Officer I	+923336593824 / 05	imranktk17@gmail.com
Head of Department	091-112233 / 01	dept@kp.gov.pk

Abbottabad	Bagh	Bagnotar	Barrahotar Tharyati
Batagram	Buner	Charsadda	Chitral
D.I Khan	Dir lower	Dir Upper	Hangu
Havelian	Karak	Karak	Keris
Khaplu	Khyber Agency	Malakand Division	Mansehra
Mardan	Nowshera	Peshawar	Shangla
Singi Mera	Swabi	Swat	Tank